GENERAL
Villa Martina Bellevue is a holiday home (hereinafter: www.villa-martina-bellevue.com), while its owner is exclusively engaged in renting out the entire or parts of a private villa with a swimming pool, or deluxe and elegant holiday apartments. The owner of the villa concludes accommodation service agreements directly with his guests and provides service at the highest possible level. The advertised villa, or holiday home and its apartments are under contract with the Booking.com platform, as well as with the AirBnb platform for holiday rental properties. The owner's business philosophy is to ensure that guests have a completely relaxed and pleasant stay. The owner personally checks the villa and its apartments, takes photos of them and provides guests with accurate information regarding the location of the villa.
INTRODUCTION
You, as the lessee (hereinafter referred to as the guest), conclude a rental agreement with the owner of the villa – or holiday home and apartment as the lessor (hereinafter referred to as the owner). By paying the advance payment for the reservation of the selected villa or apartment in the desired period, you unconditionally agree to these General Terms and Conditions. After the owner receives the advance payment for the reservation, he will send the guest a written confirmation of the reservation (hereinafter referred to as the confirmation) of the villa, holiday home or apartment, which will contain the exact location and all necessary contact information. The written confirmation of the reservation with these General Terms and Conditions constitutes a Rental Agreement between the guest as the lessee and the owner as the lessor. On the day of booking the villa, holiday home or apartment, the guest must be at least 18 years of age.
REALIZATION OF THE RENTAL
Realization of the rental
The arrival and departure times indicated on the confirmation are immutable and must be adhered to by the guest. The confirmation contains information about the time when the villa, holiday home or apartment is prepared for arrival. This time is scheduled for 16:00 local time. In case of earlier arrival, the guest will not be able to take possession of the villa, holiday home or apartment before the arrival time indicated on the confirmation. The keys will be assigned by the owner. The keys will only be handed over if the full amount of the rental has been paid. The villa, holiday home or apartment must always be vacated by 10:00 am on the day of departure at the latest, and the guest is obliged to return the keys to the owner. In case of later departure than agreed, the guest undertakes to pay the owner all additional costs incurred and the owner will collect them on site directly from the guest.
Guest Registration
Guest Registration According to the laws of the Republic of Croatia, the guest is obliged to provide the owner/host of the villa, holiday home or apartment with a valid personal identification document containing personal data, which will be used for the purpose of registration with the Croatian National Tourist Board (HTZ). This data will not be used for any other purpose. A guest who does not provide any type of valid personal identification document for the legally binding tourist registration may be denied access to the villa, holiday home or apartment without the possibility of a refund of the rental amount paid for it.
ACCOMMODATION CONDITIONS
Number of guests
At any time, the maximum number of people that can be accommodated in the villa, holiday home and apartment and the associated premises is the number indicated on the confirmation. This number includes children, regardless of their age. Children under one year of age are excluded from this, provided that their arrival has been announced. At the guest's request, the number of people can be increased up to the maximum capacity of the villa, holiday home or apartment no later than 3 (three) days before arrival. The requested change in the number of guests must be submitted in writing by e-mail directly to the villa owner. After the start of the rental, the guest is obliged to announce in advance all visitors who are coming to visit him/her. The total number of guests in the villa, house, apartment or on the property around the villa, holiday home or apartment, including guests and visitors, must not exceed the maximum number of guests allowed without the special permission of the owner. If more people than the maximum permitted number are staying in the villa, holiday home or apartment or on the property surrounding the villa, house or apartment without the owner's permission, the owner reserves the right to terminate the rental agreement, which takes effect immediately, without notice, and the guest is obliged to permanently leave the villa, house or apartment with all persons staying there within 2 (two) hours and has no right to request a refund of the amount of accommodation paid from the owner.
Youth groups
In case the guests are under 21 years of age, they are obliged to inform the owner immediately at the time of booking about the exact number of guests and their age. In such case, it may be necessary to pay an additional deposit to insure the property or to take out an additional property liability insurance policy from point 6 of these conditions in order to maintain the reservation. The owner reserves the right to refuse groups of guests under 21 years of age if the owner has not been informed of their arrival, in which case the guests are not entitled to a refund of the accommodation amount paid.
Pets and allergies
Pets are allowed on the Villa Martina Bellevue website, on the website of each villa, holiday home and apartment that allows them under the conditions provided for each villa, house and apartment separately, which will be highlighted on the website of each villa, house and apartment. Any additional cleaning fees in relation to pets will be clearly indicated on the website of each villa, holiday home and apartment. During the booking process, the guest must select the number of pets and the additional cleaning fee (if any) in relation to pets is automatically added to the total rental price. If the website does not specify the number and conditions of keeping and additional costs for pets, it is necessary to send a written request to the villa owner and ask for permission to keep pets in the villa or apartment. In such a request, it is important to state the number of pets that are intended to be kept in the villa or apartment, their breed, as well as confirmation of obedience and good breeding. It is not permitted to keep more pets than the number stated in the written request and approved by the owner. In the event that the guest wishes to bring more than 2 (two) pets, or more than the original plan, they will have to contact the villa owner additionally and without written consent, no more than 2 (two) pets will be allowed in the villa, holiday home or apartment. Pet owners are responsible for cleaning up after their pet and pets are not allowed to stay on the furniture at any time. Any evidence of a pet staying on the furniture may result in additional cleaning costs. All pets must be vaccinated against rabies and all other diseases in accordance with applicable regulations. Guests are advised to take appropriate precautions to protect their pets from common diseases. Keeping pets in the villa, house or apartment is the sole responsibility of the guest, and the owner assumes no responsibility for any illness or injury that the pets may suffer during their stay. Pets are strictly prohibited from accessing the swimming pools. Pets are not allowed in some villas, holiday homes and apartments. However, the owner cannot guarantee that there have been no pets in the house before or that the owner does not have any pets. The owner does not assume responsibility for allergic reactions of guests that may occur in any of the villas, houses and apartments. If a guest brings a pet that was not announced, the owner reserves the right to terminate the rental agreement with immediate effect, without notice, and the guest is obliged to permanently leave the villa with all persons staying there within 2 (two) hours and has no right to request a refund of the amount paid for accommodation from the owner.
Renovated villas, holiday homes and apartments
When booking renovated villas, houses and apartments, the guest must be aware of the possibility that not enough time may have passed for the lawn, plants, flowers and other horticulture to fully grow in the garden.
Noise
There is a possibility that guests may unexpectedly hear noise coming from construction sites, traffic, etc. around ​​the villa, holiday home, and apartment. The owner cannot be held responsible for the aforementioned noise. In the event that guests disturb public peace and order with noise and clamour and do not quiet down even after a warning, this may be considered a serious violation of the provisions of the rental agreement, in which case the owner is authorized to terminate the rental agreement with immediate effect, without notice, and the guest is obligated to permanently leave the villa, holiday home, or apartment with all persons staying there within 2 (two) hours and is not entitled to request a refund of the paid accommodation from the owner.
Swimming pools
For their own safety, the guest is obligated to listen to any instructions of any kind given by the owner regarding the use/utilization of the pool. The guest is responsible for the use of the pool in any sense. Children may not be present in the pool area without adult supervision. The guest uses the pool at his own risk. If the accommodation is booked outside the summer season, there is a possibility that the pool may not be in use. Please note that the use of hot tubs/spa pools is associated with certain health risks and you use them at your own risk. There is a possibility that the water in the hot tubs will not be warm until late evening on the day of the guest's arrival. Standing on the covers of hot tubs/spa pools is prohibited. The covers are used for insulation, are not designed and adjusted to support the weight of a person and can break very easily. In the event that the cover breaks, the guest is obliged to compensate the owner directly for the damage.
House rules
Each villa, holiday home and apartment has its own house rules, which are displayed in a visible place and available to the guest. Guests are obliged to comply with the house rules. If guests do not comply with the house rules, this may be considered a serious violation of the provisions of the rental agreement, in which case the owner is authorized to terminate the rental agreement with immediate effect, without notice, and the guest is obliged to permanently leave the villa, holiday home or apartment with all persons staying there within 2 (two) hours and is not entitled to a refund of the amount paid for accommodation.
PRICES AND PAYMENTS
Prices and payments
Unless otherwise stated, all prices are listed in Euros per villa, holiday home and apartment per day. Payment by credit card is made in Euros or exceptionally in Dollars. The reservation is binding and upon reservation a deposit of 20% of the agreed accommodation price is requested, after which the reservation is confirmed, a contract is concluded with the owner and these General Terms and Conditions are accepted, which are an integral part of the Villa, House or Apartment Rental Agreement. After completing the reservation and payment process, the owner will send a written confirmation of the reservation via e-mail containing all necessary information about the accommodation and, together with these General Terms and Conditions, constitutes the Villa, Holiday Home or Apartment Rental Agreement concluded with the owner. The Rental Agreement is considered concluded at the moment the owner receives the paid deposit. In the event that payment is not made within 3 (three) days from the date of reservation, the Rental Agreement is considered terminated and the owner is authorized, without special notice to the guest, to conclude a new Rental Agreement with another guest. The costs of water, gas, electricity and internet as well as bed linen, towels, kitchen towels, final interior cleaning, pool and exterior maintenance, registration and tourist tax as well as value added tax are included in the rental price of the accommodation. All payments must be made in Euros or exceptionally in Dollars, and there is a possibility of a difference in the amount charged in Euros due to the difference in the exchange rate between the official exchange rate and the exchange rate of the guest's credit institution. The owner cannot be held responsible for exchange rate differences or fees of other banking institutions. For payment of the remainder (80% of the agreed accommodation price), all payment methods are allowed, as well as for the advance payment. The aforementioned payment must be made no later than 15 days before arrival at the villa, holiday home or apartment. If the remaining payment is made in cash on the day of arrival, then the guest must have a written confirmation that this is expressly agreed and approved by the owner. In the event of cancellation of the reservation, all payments made to the owner can only be refunded by the owner if the cancellation is initiated within the given deadlines according to the general provisions for cancellation of reservations.
Reservations made 15 days or more before the beginning of the rental period
For reservations made 15 days or more before the beginning of the rental period, the following conditions will apply: a) a deposit of 20% of the total agreed accommodation price is due IMMEDIATELY if the payment method is selected via direct payment or via the Stripe platform to one of the credit cards. b) the remaining 80% of the total agreed price is due 15 days before the beginning of the rental period. Confirmation of such payment is sent to the owner as proof of settlement of all claims. If payment is selected in cash, the remaining 80% is due immediately upon the guest's arrival and the guest is obliged to immediately pay the remainder directly to the owner. There is no possibility of electronic payment in the villa, house or apartment itself (credit cards/Pay Pal and others).
Non-compliance with payment deadlines
The guest undertakes to make payments on time and in the manner described in this section of the General Terms and Conditions. If the guest fails to comply with the payment due dates, such behaviour is considered a serious breach of contractual obligations and the Rental Agreement is considered terminated without notice, and the owner is obliged to notify the guest thereof. Although the owner is not obliged, in accordance with its business policy of special consideration for its guests, the owner will, if possible, send the same guest a notice as a reminder of the payment obligation with an appropriate deadline for fulfilment before terminating the contract. Upon termination of the Rental Agreement, all payments made to the owner are non-refundable.
CANCELLATION OF RESERVATION
Cancellation and changes
A concluded Rental Agreement can only be cancelled in writing (by e-mail). The cancellation is effective only from the day the owner receives such cancellation and only under the conditions set out in this point.
Cancellation of the rental agreement
In the event of cancellation of the Rental Agreement, only those payments received within 15 days of the date on which the rental begins according to the concluded rental agreement will be retained. All payments received 15 days from the start of the rental and before that period will be refunded in full. The owner cannot be held responsible for exchange rate differences or fees of other banking institutions; therefore he will pay a refund in the identical amount that he received on his account from the guest. The owner undertakes to send the guest a confirmation of payment as proof of the refund. By doing so, the owner reserves the right to rent the villa to another guest and conclude a new rental agreement.
Guest replacement in case of cancellation
In the event that the guest can find another guest to replace him/her during the same period, for the same price and under the same conditions, the owner will immediately upon written receipt of all necessary information about the new guest transfer the Rental Agreement to the new guest and will send him/her a written confirmation. The amounts of the accommodation price already received under the transferred agreement are retained by the owner, and the new guest is obliged to pay the remainder up to the full price of the accommodation, depending on the previously selected payment method that is an integral part of the agreement.
Villa change fee
Subsequent changes to the villa, holiday home or apartment are not possible and all payments received are retained. In exceptional cases, when the owner himself, due to certain business decisions, is satisfied with changing the villa, holiday home or apartment, then the change is made by agreement in writing and possible additional payments are made due to possible price differences. Everything and only in the mutual interest and agreement between the two parties.
DAMAGE DEPOSIT
Damage deposit
The guest undertakes, if he does not have a contracted property liability insurance policy from point 6 of these terms and conditions, to leave a cash deposit with the owner upon arrival at the villa, holiday home or apartment to insure against any damage caused. The amount of the deposit that the guest is obliged to deposit with the owner upon arrival will be indicated in the written confirmation of the reservation. The deposit serves as insurance for the owner against damage caused to the villa, holiday home or apartment and the owner, in the event of damage, has the right to collect from the deposit. In the event that the damage caused is greater than the amount of the deposit, the guest is obliged to compensate the owner for the full amount of the damage. If no damage has been caused to the villa, holiday home or apartment, the owner undertakes to return the deposited amount to the guest when collecting the keys upon departure.
IN CASE OF DAMAGE
Damage
The guest undertakes to behave responsibly and with due care towards the rented villa, holiday home or apartment. The guest is obliged to return the villa, house or apartment in the condition in which he/she received it. The guest is directly liable to the owner for any damage caused. If the guest does not have contracted insurance, the owner has the right to charge up to the amount of the actual damage from the deposited deposit. If the amount of the deposit is not sufficient to cover the damage, the guest undertakes to pay the difference directly to the owner up to the full amount of the damage. Intentional damage to property or disturbance of public order and peace is considered a serious violation of the provisions of the rental agreement, in which case the owner is authorized to terminate the rental agreement with immediate effect, without notice, and the guest undertakes to permanently leave the villa, holiday home or apartment with all persons staying there within 2 (two) hours and has no right to request a refund of the paid accommodation amount from the owner. The guest undertakes to immediately report any damage to the villa, house or apartment or the property surrounding the villa, house or apartment during the rental period to the owner. Upon departure of the guest and before handing over the keys, the guest undertakes to inspect the villa, house or apartment and the property surrounding them with the owner. In the event that no damage has been caused, the owner undertakes to return the deposit to the guest, if he has received it, and in the event of damage, if the guest has contracted insurance, the guest undertakes to act in accordance with the insurance terms. Damage may also include the need for additional cleaning due to a particularly poor condition in which the guest returned the villa, house or apartment to the owner, and the owner has the right to charge this damage from the damage deposit or request immediate payment if the guest has contracted a property liability insurance policy. All potential disputes will be resolved between the owner and the guest without third parties who are not responsible for the dispute.
ADDITIONAL SERVICES
Phone
The use of the telephone is not included in the accommodation price but can be agreed directly with the owner if possible. The method of calculating telephone consumption is subject to agreement between the guest and the owner. If the use of the telephone is agreed as an additional service, the owner has the right to ask the guest to pay a deposit from point 5 of these terms and conditions that is higher than the amount indicated on the confirmation.
Other additional services
If the guest has any special requests that are not included in the accommodation price (such as motorboat rental, food delivery or similar), they will be fulfilled by the owner or a third party if possible. Additional services must be announced in advance via e-mail so that they can be fulfilled in the best possible way. The owner does not personally provide additional services or charge for them, but only helps in their arrangement, and the owner cannot be held responsible for the quality of services provided by third parties.
DAMAGE, COMPLAINTS AND REPAIR
Damage, complaints and repairs
If the guest, upon taking over the villa, holiday home or apartment, notices insufficient cleaning, damage or other defects in the villa or apartment or has other complaints, he/she shall submit a complaint without delay and no later than 24 hours. Complaints regarding cleaning shall be submitted immediately. The complaint shall be submitted directly to the owner of the villa, holiday home or apartment or his/her authorized representative. If the complaint is not resolved to the guest's satisfaction, the guest shall contact the owner directly by phone or e-mail in order to have the complaint resolved satisfactorily. Written complaints shall be submitted to the e-mail address info.villamartinabellevue@gmail.com. The guest is obliged to, in accordance with his/her capabilities, try to avoid the occurrence of damage or its deterioration and to contribute to the effort to keep any loss for the owner as small as possible. In the event of any type of complaint, the guest undertakes to allow the owner an appropriate deadline for resolving the complaint. The guest's departure from the villa, house or apartment before the end of the scheduled rental period and without prior notice and agreement with the owner will be at the risk and expense of the guest, and the owner bears no responsibility. If the guest does not give the owner of the property an appropriate deadline to eliminate the defects in terms of repairing the damage or moving to another villa, house or apartment, he loses the right to them and in that case cannot terminate the concluded rental agreement. The owner is solely liable to the guest for any direct property damage. The owner cannot be held liable for any form of non-property damage in the form of violation of personality rights. IMPORTANT: the free parking space in the garage is transferred to the guest for use, therefore it is important to note that the sliding panel doors do not have safety protection in the form of side motion sensors. When handing over the garage door remote control, the owner transfers all responsibility to the guest, who is responsible for the safe manipulation of the garage door from that moment on, and therefore the owner bears no responsibility for any possible material damage or human injuries caused when closing or opening the garage door.
TECHNICAL EQUIPMENT OF THE ACCOMMODATION
Technical equipment of the accommodation
Villas, holiday homes and apartments contain all the necessary appliances, technical equipment and other amenities that ensure a pleasant stay for the guest. The owner is obliged to ensure the correct operation of all appliances in the accommodation. In the event of a malfunction or failure of any appliance, the guest shall inform the owner of the situation so that he can organize a repair and eliminate the defect as soon as possible. The owner undertakes to eliminate reported defects within a reasonable time. The owner is directly responsible for defects to the guest.
EXTRAORDINARY EVENTS
Extraordinary events
In the event that the concluded rental agreement cannot be fulfilled or its fulfillment becomes significantly more difficult due to force majeure (e.g. war, natural disaster, ecological disaster, epidemic, border closure, strike and similar force majeure) that could not be foreseen at the time of concluding the rental agreement, the owner may terminate the rental agreement since the owner cannot be held liable in the above cases.
FINAL PROVISIONS AND JURISDICTION
Photographic errors
The owner is not responsible for photographic errors and errors in printing the written confirmation.
Information about the facility
The owner transmits all information about villas, holiday homes and apartments via the website and strives to provide the most accurate and up-to-date information collected from the accommodation owner. The sole responsibility for providing accurate and complete information about the accommodation lies with the owner and third parties cannot be held liable in the event of inaccurate, incomplete or erroneous information.
Use of business information
Any business use of information published on the website www.villa-martina-bellevue.com, including any partial or complete reproduction, constitutes a violation of copyright and is prohibited by law.
Violation of the contract provisions
In the event of a violation of the provisions of this rental agreement, the owner is authorized to terminate the rental agreement, which shall enter into force immediately, without notice, and the guest undertakes to permanently leave the accommodation with all persons staying there within 2 (two) hours and shall not have the right to request a refund of the amount paid for accommodation from the owner
General terms and conditions
The General Terms and Conditions of Business are drawn up in the Croatian language and are as such authoritative.
Disputes
The contracting parties will try to resolve any potential disputes amicably and amicably. In the event of any dispute, the court in Rijeka shall have jurisdiction and the law of the Republic of Croatia shall apply.